Why we collect support information
We collect only the information required to verify your order, understand the product issue you report, and provide after-sales support for your RC vehicle or accessories. We do not use your support request details for unrelated advertising or profiling activities.
Categories of data we process
Support requests may include your name, email address, phone number, country or region, product name, order number, purchase date, preferred contact method, and a description of the issue you report. If you voluntarily send files or screenshots through customer support, they are processed only to handle your request and to maintain a support record.
Legal basis and consent
We process support records to respond to your request, meet legal obligations, and document product support activity. Where consent is required under GDPR or ePrivacy rules, we request it separately before storing optional preferences. Essential website functionality does not depend on optional consent choices. Consent choices may be withdrawn at any time by contacting our privacy team.
For users in the European Economic Area (EEA), our processing of your personal data is based on:
Contract Performance: To fulfill our obligations under the sales contract (e.g., order verification, warranty support).
Legitimate Interest: For internal administrative purposes, fraud prevention, and improving product safety, where such interests do not override your privacy rights.
Legal Obligation: To comply with applicable laws (e.g., tax, consumer protection regulations).
Consent: For optional processing activities (e.g., marketing communications), which you may withdraw at any time.